Introduction
Studio99 (“we”, “us”, “our”) operates this website and related services, including online shopping and membership plans. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our site, create an account, place an order, or contact us.
Information we collect
- Account details: name, email address, mobile number, and password (stored securely).
- Order & delivery details: shipping and billing address, order history, and communication preferences.
- Payment-related information: transaction references and payment status. We do not store full card or UPI credentials on our servers; payments are processed by authorised payment partners.
- Technical data: IP address, browser type, device information, and pages visited (via cookies and similar technologies).
- Support messages: information you provide when you contact customer care or submit forms on our site.
How we use your information
- Process and fulfil orders, including shipping, returns, and refunds.
- Manage your account, membership benefits, and wishlist.
- Send order updates, service notifications, and (where permitted) promotional offers.
- Improve our website, product assortment, and customer experience.
- Prevent fraud, abuse, and unauthorised access.
- Comply with applicable laws, regulations, and lawful requests.
Cookies & similar technologies
We use cookies and similar tools to keep you signed in, remember preferences, analyse traffic, and support marketing (where you have consented). You can control cookies through your browser settings; disabling some cookies may limit certain site features.
Sharing of information
We do not sell your personal data. We may share information only with trusted parties who help us operate our business, such as:
- Payment gateways and banks to process transactions.
- Courier and logistics partners to deliver your orders.
- Technology and hosting providers that support our website and email.
- Analytics and advertising partners (subject to your consent where required).
- Authorities when required by law or to protect our rights and users.
Data retention
We retain personal information for as long as needed to provide services, meet legal and tax obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it in line with our internal policies.
Your rights & choices
- Access, correct, or update your account information via My Account (where available).
- Request deletion of your account, subject to legal and operational requirements.
- Opt out of marketing emails using the unsubscribe link in our messages.
- Withdraw consent for optional processing where consent is the legal basis.
- Lodge a complaint with the relevant data protection authority if you believe your rights have been violated.
Security
We use reasonable technical and organisational measures—including encryption in transit (HTTPS), access controls, and secure hosting—to protect your information. No method of transmission over the internet is 100% secure; we encourage you to use a strong password and keep your login details confidential.
Third-party links
Our site may contain links to third-party websites or social platforms. We are not responsible for their privacy practices. Please review their policies before providing personal information.
Children's privacy
Our services are intended for users who can lawfully enter into a contract. We do not knowingly collect personal information from children without appropriate parental consent. If you believe we have collected such data, please contact us so we can remove it.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect changes. Continued use of our site after updates constitutes acceptance of the revised policy, to the extent permitted by law.
Contact us
For privacy-related questions, access requests, or complaints, please reach out via our Contact page. We will respond within a reasonable timeframe.
